Refund Policy

1. General Policy

Due to health regulations and the nature of tobacco products, GizmoGrabbas has a strict no-return policy. All sales are final once the product has been delivered and received by the customer.

2. Quality Guarantee

While we cannot accept returns, we stand behind the quality of our products. We will provide a replacement or full refund in the following circumstances:

• Product arrives damaged or defective
• Wrong product was shipped
• Product is significantly different from description
• Product shows signs of contamination or mold

3. Reporting Issues

To report a quality issue, you must:

• Contact us within 24 hours of delivery
• Provide clear photos of the issue
• Include your order number and delivery confirmation
• Describe the problem in detail

4. Shipping Issues

5. Refund Process

When a refund is approved:

• Refunds will be processed to the original payment method
• Credit card refunds take 3-5 business days
• E-transfer refunds are processed within 24 hours
• Cryptocurrency refunds may take up to 7 days
• You'll receive email confirmation when processed

6. Exceptions

We cannot provide refunds or replacements for:

• Products that dry out due to improper storage
• Buyer's remorse or change of mind
• Products damaged after delivery
• Issues reported more than 24 hours after delivery
• Products used or consumed

7. Customer Satisfaction

Your satisfaction is important to us. If you're not happy with your purchase for a valid reason, we'll work with you to find a fair solution. Our goal is to maintain long-term customer relationships built on trust and quality.

8. Contact Us

For any refund requests or quality issues, contact us immediately:

9. Legal Rights

This policy does not affect your statutory rights under Canadian consumer protection laws. If you believe your consumer rights have been violated, you may contact your provincial consumer protection agency.